Can't communicate to HomeSeer through VPN

[S-F]

When I am running VPN service on my phone EgiGeoZone can't seem to communicate with my HomeSeer system. Other software, such as Backitude, doesn't seem to have this issue. Does anyone have any ideas as to what could be causing this?

[Admin]

Do you get any errors in the log file? Can you post them?

[S-F]

Where do I find the log file? I get the usual error popup that the server could not be reached.

[Admin]

In the directory egigeozone is a file named egigeozone.log.

[S-F]

I get error (GR02) in get of the server response.

OR::de.egi.geofence.geozone.Worker::de.egi.geofence.geozone.Worker$2] - Geofence Home: Error (GR02) in get of the server response
java.net.UnknownHostException: Unable to resolve "my.url": No address associated with hostname
   at java.net.InetAddress.lookupHostByName(InetAddress.java:424)
   at java.net.InetAddress.getAllByNameImpl(InetAddress.java:236)
   at java.net.InetAddress.getAllByName(InetAddress.java:214)
   at com.android.okhttp.internal.Dns$1.getAllByName(Dns.java:28)
   at com.android.okhttp.internal.http.RouteSelector.resetNextInetSocketAddress(RouteSelector.java:216)
   at com.android.okhttp.internal.http.RouteSelector.next(RouteSelector.java:122)
   at com.android.okhttp.internal.http.HttpEngine.connect(HttpEngine.java:292)
   at com.android.okhttp.internal.http.HttpEngine.sendSocketRequest(HttpEngine.java:255)
   at com.android.okhttp.internal.http.HttpEngine.sendRequest(HttpEngine.java:206)
   at com.android.okhttp.internal.http.HttpURLConnectionImpl.execute(HttpURLConnectionImpl.java:345


The address can be reached via a browser on the same device.

[Admin]

java.net.UnknownHostException: Unable to resolve "my.url": No address associated with hostname
   at java.net.InetAddress.lookupHostByName(InetAddress.java:424)

The problem is, that the name can not be resolved. I don´t understand why, because I didn´t make something special. I will research.
Did you try it on the same place in the browser? I mean with wifi or outside.

Can you try it with the ip-address?

[S-F]

I can reach the address from a browser on the phone both using cellular data and wifi. I can't try the IP address because I'm using a dynamic dns service.

Just to be clear I only get the error when I'm using my VPN service. With the VPN turned off everything works as expected.

Thanks for the help!

[Admin]

I can't try the IP address because I'm using a dynamic dns service.

I know, but only to test, if it works then.

Just to be clear I only get the error when I'm using my VPN service. With the VPN turned off everything works as expected.

Had understood.

I will look, if I can find something.

[S-F]

Great. Thank you again. Please let me know if there is anything I can do to help.

[Admin]

Sorry, but I couldn't find any solution until now.